dikwin believes gambling should be a form of entertainment — never a source of financial pressure or distress. This page outlines the tools, resources, and guidance available to every player in Bangladesh who wants to stay in control.
Responsible gaming is not an afterthought at dikwin. It is built into the platform from the ground up, with practical tools that every player can access directly from their account settings, without the need to contact support.
Set a daily, weekly, or monthly cap on how much you can deposit into your dikwin account. Once you reach your chosen limit, the system will block further deposits for the specified period. Increasing a limit requires a cooling-off period before it takes effect; decreases apply immediately.
A loss limit caps the total amount you are permitted to lose within a set time window — daily, weekly, or monthly. When your losses reach the defined threshold, your account is automatically restricted from placing further wagers until the period resets. This tool helps you stay within a budget you are comfortable with.
It is easy to lose track of time while playing. dikwin's session time reminder sends you an in-platform notification after a duration you define — for example, 30 minutes, 1 hour, or 2 hours. These reminders are designed to help you make conscious, deliberate decisions about how long you play rather than letting sessions drift.
If you feel you need a short break from gambling, the time-out feature allows you to temporarily block access to your dikwin account for a defined period — from 24 hours up to several weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be lifted before it expires. This is a lighter option than self-exclusion, suited to players who want a planned break.
Self-exclusion is dikwin's strongest responsible gaming tool. When you self-exclude, your account is locked for the period you choose — from six months to permanent. dikwin will remove you from all promotional mailing lists and will not send you any marketing communications for the duration of your exclusion. To re-activate an account after a self-exclusion, a formal review process applies.
Our support team is available around the clock via live chat and email. If you are experiencing difficulties with gambling behaviour, feel free to reach out. Our team is trained to handle responsible gaming conversations with discretion and without judgement. We can help you activate any of the tools on this page, discuss your options, or simply listen.
All responsible gaming controls are accessible directly from your account settings panel. No need to contact support — you are in full control. Here is how to use them.
Navigate to the dikwin Login page and sign in with your registered username and password. Make sure you are accessing the platform from a secure connection.
Once logged in, access your account settings panel from the top-right menu. Look for the "Responsible Gaming" or "Player Safety" section within settings.
Select from deposit limits, loss limits, session time reminders, time-out, or self-exclusion. Each tool has a dedicated settings panel where you configure the parameters that work for you.
Enter the specific values you want — for example, a daily deposit limit of ৳2,000, a session reminder after 60 minutes, or a time-out period of 7 days. Review the values carefully before confirming.
Confirm your selection. Restrictions that reduce your access (lower limits, time-outs, self-exclusion) take effect immediately. Requests to increase limits are subject to a mandatory cooling-off period before taking effect.
If you have any difficulty activating a tool or prefer to have a team member set it up for you, contact dikwin support via live chat at any time. Our team will action your request promptly and confidentially.
Caps the total amount you can deposit in the chosen time window. Reductions are instant; increases require a cooling-off period.
Automatically restricts wagering once your net losses hit the defined threshold within the selected period.
Sends a visible on-screen notification when you reach your chosen play-session duration to prompt a conscious decision to continue or stop.
Temporarily locks your account for a fixed period. Cannot be reversed early. Suitable for a planned short break from the platform.
Locks your account for an extended period. Marketing communications are suspended. Re-activation requires a formal review process.
Live chat and email support available at all times to help you activate tools, answer questions, or discuss your gambling behaviour confidentially.
Problem gambling can develop gradually and is not always obvious. Being aware of the warning signs is the first step toward taking action. dikwin encourages all players to periodically reflect on their gambling habits.
If you recognise any of the following patterns in your own behaviour, it may be a sign that gambling is becoming more than entertainment. Consider using one of dikwin's responsible gaming tools or reaching out for support.
If several of these apply to you, please use the self-exclusion tool or contact the dikwin support team immediately. You do not have to manage this alone.
Honest answers to these questions can help you gauge your current relationship with gambling. There are no right or wrong answers — this is for your own reflection only.
Have you ever gambled more than you intended to in a single session?
Have you ever felt guilty or ashamed about your gambling activity?
Have you ever tried to win back money you lost while gambling?
Has gambling ever caused arguments or concern among your family or friends?
Have you ever neglected other responsibilities in order to gamble?
Have you ever considered that you might have a gambling problem?
If you answered yes to two or more of these questions, we encourage you to use dikwin's responsible gaming tools or contact our support team. Taking action early makes a meaningful difference.
dikwin operates a zero-tolerance policy on underage gambling. The platform is available exclusively to adults aged 18 years and above. Every account registration includes mandatory age verification checks.
Gambling can have a disproportionately harmful effect on young people whose financial habits, impulse control, and risk perception are still developing. The 18+ restriction is not a formality — it reflects dikwin's genuine commitment to keeping the platform safe for the people who use it. We verify the age of every player during the account verification process, and any account found to belong to a person under 18 will be closed immediately with all balances forfeited or returned as required by applicable rules.
If you share a device with family members who are under 18, we strongly recommend taking the following steps to prevent inadvertent access to the dikwin platform. Always log out of your dikwin account when you are not using the device. Use device-level parental controls or content filters to restrict access to gambling websites. Do not share your login credentials with anyone, including family members. If you suspect a minor has accessed your account, contact dikwin support immediately so that the situation can be reviewed and your account secured.
Age Verification: dikwin verifies the identity and age of every player as part of the account verification (KYC) process. Players may be asked to submit a national ID, passport, or other government-issued document confirming they are 18 years of age or older. Accounts that fail age verification will be suspended and any funds held pending resolution. dikwin does not make exceptions to this requirement under any circumstances.
Acknowledging that gambling has become a problem takes courage. dikwin is here to support you in taking the steps that are right for your situation. You are not alone, and help is always available.
The most important step is recognising that gambling is no longer just entertainment. Review the warning signs listed on this page and answer the self-assessment questions honestly. Awareness is the foundation of change.
Log in to your dikwin account and activate the appropriate responsible gaming tool. For immediate relief, the time-out or self-exclusion features will block access to the platform while you take stock of your situation.
Reach out to the dikwin support team via live chat or email at [email protected]. Our team is trained to handle these conversations with care and confidentiality. If you prefer to speak to a professional counsellor, we encourage you to seek guidance from a qualified mental health professional in your area.
If short-term measures are not enough, request a permanent or long-term self-exclusion from dikwin. This is a binding decision that gives you the space and time needed to address problem gambling without the temptation of easy platform access.
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please contact the dikwin responsible gaming team. All conversations are handled with complete confidentiality and without judgement.
dikwin's support team can activate any responsible gaming tool on your behalf, provide information about your account history, or simply provide a space where you can discuss your concerns openly. We are here to help — not to judge.
dikwin is committed to providing a safe, fair, and enjoyable platform for all Bangladesh players. Explore the platform with confidence — your wellbeing always comes first.
18+ only. Gambling should be entertaining. If it stops being fun, use our tools or contact support.