dikwin Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how dikwin ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the dikwin platform at dikwin.app, including all associated services, products, and features available therein.

dikwin is committed to protecting the privacy and personal data of all players, particularly those based in Bangladesh, in accordance with responsible data handling principles. By registering an account on the dikwin platform or by continuing to use the platform's services, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the dikwin website, mobile browser interface, account registration and verification processes, payment transactions, customer support interactions, and any other channel through which you communicate with dikwin. It does not apply to third-party websites or services that may be linked from the dikwin platform.

2. Data Controller

For the purposes of this Privacy Policy, dikwin acts as the data controller in respect of the personal data it collects from players who use the dikwin platform. As data controller, dikwin is responsible for determining the purposes for which and the manner in which personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the dikwin data team via the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

dikwin collects the following categories of personal data from players:

dikwin does not intentionally collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data unless such information is voluntarily disclosed by the player in the context of a responsible gaming self-exclusion request or a support interaction. In those cases, such data is processed solely for the purpose for which it was disclosed and is not used for any other purpose.

4. How We Collect Your Data

dikwin collects personal data through the following channels:

• Direct Submission: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automated Collection: Technical and usage data collected automatically when you access the dikwin platform, including IP addresses, device identifiers, browser information, and session activity logs, via server logs and cookies.
• Third-Party Verification Partners: Identity and document verification data received from third-party KYC service providers when you submit documents for account verification.
• Payment Processors: Transaction confirmation data received from payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, solely for the purpose of confirming successful deposits and withdrawals.
• Game Providers: Aggregated gameplay and wagering data received from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, used for account management, dispute resolution, and responsible gaming monitoring.

5. Legal Basis for Processing

dikwin processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and dikwin — specifically, operating your account, processing your transactions, and delivering the services you have requested.
• Legal Obligation: Processing that is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, age verification obligations, and fraud prevention duties.
• Legitimate Interests: Processing carried out in the legitimate interests of dikwin, such as platform security monitoring, fraud detection, improving service quality, and responsible gaming oversight, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where dikwin relies on your consent as the basis for processing — for example, sending you promotional communications — you have the right to withdraw that consent at any time by contacting the support team or updating your account communication preferences.

6. How We Use Your Personal Data

dikwin uses the personal data it collects for the following purposes:

• Creating and managing your dikwin account, including verifying your identity and age in accordance with the 18+ eligibility requirement.
• Processing deposits, withdrawals, and other financial transactions through your chosen payment method.
• Verifying the source of funds and conducting anti-money laundering checks as required by responsible platform operations.
• Communicating with you about your account, including transaction confirmations, security alerts, and support responses.
• Administering bonus offers and promotions for which you are eligible, and investigating potential bonus abuse.
• Monitoring gameplay activity to detect fraud, collusion, irregular betting patterns, and use of prohibited automation tools.
• Supporting responsible gaming obligations, including monitoring for indicators of problem gambling behaviour and applying account restrictions at your request or when dikwin determines intervention is appropriate.
• Improving the dikwin platform's functionality, performance, and user experience based on aggregated usage analytics.
• Responding to legal requests, court orders, or regulatory enquiries where dikwin is legally required to disclose information.
• Sending you promotional communications about dikwin offers and new games, where you have opted in to receive such communications.

7. Sharing Your Personal Data

dikwin does not sell your personal data to any third party. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment Service Providers: Transaction data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) solely to process your deposit or withdrawal.
• Identity Verification Providers: Identity documents and verification data are shared with third-party KYC partners to confirm your identity, age, and document authenticity as required for account verification.
• Game Providers: A minimum set of account identifiers is shared with game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) to enable you to access and play their games through the dikwin platform.
• Fraud Prevention and Security Partners: Technical data may be shared with fraud detection and cybersecurity partners to identify and prevent unauthorised account access, payment fraud, and platform abuse.
• Legal and Regulatory Authorities: dikwin may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in the legitimate exercise of legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of dikwin's business, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third-party service providers who process personal data on behalf of dikwin are required to do so under contractual obligations that mandate appropriate data security measures and restrict use of the data to the specified purpose.

8. Cookies and Tracking Technologies

dikwin uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device by your browser when you access the dikwin website. They allow the platform to remember your session, maintain your login state, and gather aggregated analytics about how the platform is used.

dikwin uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Enable the platform to remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the platform, to identify areas for improvement. dikwin does not use this data to identify individual players.
• Security Cookies: Support fraud detection and platform integrity monitoring by recording technical session data including IP address, device type, and access timestamps.

dikwin does not use third-party advertising or retargeting cookies that track your behaviour across other websites. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform.

9. Data Security

dikwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and dikwin's servers.
• Encryption of sensitive data fields stored in dikwin's databases, including financial identifiers and identity document references.
• Role-based access controls ensuring that only authorised dikwin personnel with a legitimate operational need can access identifiable player records.
• Regular security assessments and penetration testing of the platform's infrastructure.
• Secure data centres with physical access controls, redundant infrastructure, and continuous uptime monitoring.
• Incident response procedures enabling dikwin to detect, contain, and report data security incidents in a timely manner.

While dikwin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact dikwin support immediately.

10. Data Retention

dikwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account's active status plus a defined period following account closure, to support dispute resolution and compliance with record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum period as required by anti-money laundering regulations and financial record-keeping principles applicable to the platform's operations.
• Identity Verification Documents: Retained for the period required to satisfy KYC obligations and for a defined period following account closure in accordance with AML record-keeping requirements.
• Support Communications: Live chat transcripts and email correspondence are retained for a defined period to support dispute resolution and quality assurance processes.
• Marketing Data: Data processed on the basis of your consent for marketing communications is retained until you withdraw consent or for a defined period of account inactivity, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

11. Your Rights as a Data Subject

As a player whose personal data is processed by dikwin, you have the following rights in relation to your data:

• Right of Access: You have the right to request a copy of the personal data that dikwin holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by dikwin. You may also update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to dikwin's legal obligations to retain certain records.
• Right to Restriction of Processing: You have the right to request that dikwin restricts the processing of your data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to the processing of your personal data where dikwin relies on legitimate interests as the legal basis, and where you believe those interests are outweighed by your rights and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the dikwin support team via live chat or by emailing [email protected]. dikwin will respond to all legitimate data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party.

12. Children's Privacy

The dikwin platform is strictly intended for adults aged 18 and above. dikwin does not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account or use any service on the dikwin platform.

If dikwin becomes aware that personal data has been collected from a person under the age of 18, all such data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that a minor has registered on the dikwin platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

13. Changes to This Privacy Policy

dikwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. When material changes are made to this Policy, dikwin will provide notice to registered players via email or an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically so that you remain informed about how dikwin is protecting your personal data. Your continued use of the dikwin platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dikwin processes your personal data, please contact our team using the details below:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the dikwin platform.

All email addresses on this page are displayed as plain text for information purposes only and are not clickable links. dikwin aims to respond to all privacy-related enquiries within a reasonable timeframe.